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  • Otherworld Ink Customer Service Policy

    Our staff will:

    • act in a professional manner and be polite at all times
    • deal with your enquiry promptly and explain if an immediate answer is not available
    • listen to your views and suggestions
    • provide you with advice on our facilities and services

    Confidentiality

    Any information gathered or held on our customers will be stored securely and will not be shared or sold onto any third party.

    Communication

    Technical Support

    For problems regarding the functioning of the website or payment gateway you can contact our technical team by calling us on

    (+44) 7510317754

    or sending an email to

    tech-support@otherworldink.com

    Customer Support

    For all other enquiries please give us a call on

    (+27) 828561934

    or send an email over to

    customer-service@otherworldink.com


    Our key performance target is to reply to 95% of all formal complaints and contacts received by letter within ten working days and email complaints and contacts within five working days.

    Access to Information

    Information about our organisation and the services available can be seen on our website at www.otherworldink.com/about.

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