Otherworld Ink Customer Service Policy

Our staff will:

• act in a professional manner and be polite at all times
• deal with your enquiry promptly and explain if an immediate answer is not available
• listen to your views and suggestions
• provide you with advice on our facilities and services

Confidentiality

Any information gathered or held on our customers will be stored securely and will not be shared or sold onto any third party.

Communication

Technical Support

For problems regarding the functioning of the website or payment gateway you can contact our technical team by calling us on

(+44) 7510317754

or sending an email to

tech-support@otherworldink.com

Customer Support

For all other enquiries please give us a call on

(+27) 828561934

or send an email over to

customer-service@otherworldink.com

Our key performance target is to reply to 95% of all formal complaints and contacts received by letter within ten working days and email complaints and contacts within five working days.

Access to Information

Information about our organisation and the services available can be seen on our website at www.otherworldink.com/about.